Ahden Busch PhD
Ahden Busch :PhD has been a strategist and educator in customer service for over 20 years.
Ahden asked herself - how can I make a difference in the world? The answer was - making people's lives better.
But how to do that? Ahden began working with companies on issues of customer service and found excellent customer service
makes people's lives better - both for the recipient and the provider and the company. She knows customer
service is an emotional experience, that when positive drives profits or if negative destroys profits and good will.
Company after company had their own challenges in offering the best possible
customer service and it does not always start with the direct service provider. Ahden has worked with companies
throughout the United States and into Singapore and SE Asia. She taught customer service at the Singapore
National Productivity Board where her students were executives as well as taxi drivers. She has worked with major
hotels, global banks, industry leading call centers, the world's largest retail association, professional services and
has taught at several universities - University of Colorado-Denver and Boulder, Denver University, Regis University.
She has worked with:
one of the world's largest banks where clients were not getting the financial information they needed and were
leaving. The solution involved working with the senior executives to improve worldwide technology for better customer
a national retail association needing to
develop better customer service with members. The solution was to offer educational programs (including customer service) to
new sales associates which supported the many small business members of the association.
a call center with a very high attrition rate eroding customer service. The solution was broad
based from a customer service strategy to management team training.
a public service utility where administrative assistants did not know how to deal with calls from the general public.
The solution was phone training and divisions of responsibility.
Her B.A and M.A. are from the University of Missouri in International Relations and History and her PhD is from
Union Institute and University-Ohio in Business Psychology. She has had advanced
studies as a Change Agent from the National Training Labs (NTL), University of California-Berkeley in research, and is certified
in Myers-Briggs and DiSC and a certified facilitator. During her advanced work, due to her studies in neuro-psychology,
she worked with numerous Olympic and professional athletes on issues of the edge of excellence. She brings this work
into the elements that create the excellence of customer service.