Customer Service Launch Assessment
Identify current customer service
score and where you want to be
This assessment targets the strengths and development areas for launching a highly effective customer
service excellence program. Identify exactly the goals to increase profits and loyalty scores, determine the current
position and build exactly what steps need to occur to reach specific goals.
It assesses your knowledge of customers, relationships with key customers, commitment to followup and execution,
clarity of communication, level of focused training, degree of integration of service departments, alignment with customer
needs, and usability of measurement methods. This is for Management. Results are emailed to the client with
the option of an in-depth planning workshop. Saves time, money and implementation increases profits rapidly.
Cost: $10 per assessment includes combined report. Emailed to each participant. Planning
workshop is priced separately. Spanish and English.
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Customer Service
Hiring Assessment Reduce employee turnover
Identify people who have the traits to deal favorably with customers and clients and can provide
high levels of customer satisfaction. The assessment scores agreeableness, conscientiousness, customer service
and responsiveness, emotional stability and resilience, empathy, extroversion, integrity, long tenure potential, optimism,
teamwork, work drive. Spanish and English. Cost: $12.50 online and feed back report. Reduce hiring mistakes
click for the blog
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Customer Serivce Leadership Assessment
360 peer, management, employee assessment
focusing on customer
service excellence
Build attitude leaders If
managers are going to lead with a customer focus approach, it is critical to understand what strengths to use and what additional
skills must be developed. Cost: $9.95 per rater
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