INSTITUTE OF CUSTOMER SERVICE-PANAMA S.A. Profile - Founder and
President, Dr. Ahden Busch PhD
- High and sustainable performance in customer
service
- Integrated, full circle customer service approach for excellence
- Leadership development aligning internal
and external goals
- Innovative solutions matching today’s demands for exceptional service
________________________________________________________________________________________
Expertise in Customer Service< Enterprise strategies < Market differentiation< Customer-centric training< Innovative solutions
Mission Making People’s Lives Better
Vision Have Panama
recognized world-widefor its customer service
excellence
Balanced Score Card Focus< People< Culture < Processes< Resources
Alliance
Team
< Franklin
Covey-Leadership Technologies
< Transiciones
< Simpson and Furones International
< Judith
Tovar
< Relevant English
Client List - Partial
Valle Escondido Resort and Spa
PanamaPanama International Packers
Hyatt
Regency-Singapore
Mandarin Hotel-Singapore
National Productivity Board-Singapore
National Federation of Retailers USA
United Bank Denver USA
The Charter Beavercreek USA
State Street Boston USA
Regis University Denver USA
Verizon USA Amax Mining USA.
Rockwell International
USA
The Institute growing and retaining profitable
and caring customers
Direct Services – the hallmarks of peak performance
Customer Loyalty Surveys -Identify your score and plan next steps
Customer
Service Strategy Mapping- Customer-centric total system
Technology and Customer Service-Build
and monitor relationships
Training-Determine
what is needed and train to it with best practices
Promises of The Way-Creating field-based motivation, core culture
Leadership Development-implement, execute, accountability
Building
a Self Esteem Culture-How to activate a culture of service
Assessments-Company and individual readiness
Hiring-Hire
right, secrets to hiring starting at the front door
Coaching Your Service Team-Build and transfer positive
attitude
Physical
Environments-Learn how to enhance service surroundings
Professional Service Certificate-Built from these Training Modules:
Motivation
and Positive Attitude, Welcome Training,
Managing
Stress and Conflict, Phone Skills, Sales and Service,
Emergency
Training, Specialty Position Training
Webinars, Podcasts, mLearning, Classroom – Spanish and English
The Institute of Customer Service-Panama
These are the promises of The Way for the Institute:
Inspire,
Educate, Appreciate
Advocacy and Support-the hallmarks of successful service
The Institute serves as an advocacy body as well as providing
Direct Services
for the enhancement of customer service excellence, ultimately for
people making people’s lives better - clients, customers,
guests and employees.
Advocacy and Support Services:
► Online Library-Articles, references,
books, and future eBooks
► Customer
Service Executive Summit Lunches-Key topic events
► Certifications-Professional and Corporate
► Excel Spotting Team-Honoring doing it right
► Knowledge Board-Coordinating and collaborating knowledge
► eNews weekly publication addressing key topics
“We
are at a choice point, either advocate for the acceleration of customer service excellence or remain at the point of the current
image. We can rise to the challenge of superior service with relentless initiative and vision, develop
capacities, skills and attitudes essential to being recognized worldwide for service excellence. There is a lot to be gained
and much to lose.” Ahden Busch PhD
