The process approach in ISO 9001: how to map your company's processes
What ISO 9001 requires for processes, how to draw your company's process map and what to put in each process sheet, with an example.
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Anyone who has read ISO 9001 and then opens ISO 14001 gets a feeling of having seen it before: the same clauses, in the same order, with almost identical paragraphs. That is no accident. ISO management system standards are written on a common base, the harmonized structure, so that an organization can apply several of them without duplicating effort.
It is the set of elements every ISO management system standard must use: the same clause numbers in the same order, the same titles, a common core text of requirements and notes, and terms with common definitions. The committee that writes each standard adds the requirements of its discipline on top of that base: quality, the environment, occupational health and safety or information security.
The idea appeared in 2012 as the "high level structure", published in Annex SL of the ISO Supplement to the ISO/IEC Directives. In 2021 it was updated and renamed the harmonized structure. Today it is part of the harmonized approach described in the ISO/IEC Directives, Part 1, and its stated purpose is to make it easier for organizations to implement and, if they wish, certify several management system standards.
This is the common base, with a few examples of what each standard adds on top:
| Clause | What they all require | What each standard adds (examples) |
|---|---|---|
| 1 to 3. Scope, references and terms | The scope of the standard, reference documents and the shared vocabulary | Each standard adds the terms of its own discipline |
| 4. Context of the organization | Understanding its situation, interested parties, the scope of the system and its processes | Since 2024, determining whether climate change is a relevant issue |
| 5. Leadership | Top management commitment, policy, roles and responsibilities | ISO 45001: consultation and participation of workers |
| 6. Planning | Risks and opportunities, objectives and planning of changes | ISO 14001: environmental aspects. ISO/IEC 27001: information security risk assessment and treatment |
| 7. Support | Resources, competence, awareness, communication and documented information | ISO 9001: monitoring and measuring resources, and organizational knowledge |
| 8. Operation | Planning and controlling processes | ISO 9001: requirements for products and services. ISO 45001: hierarchy of controls. ISO 14001 and ISO 45001: emergency preparedness |
| 9. Performance evaluation | Monitoring and measurement, internal audit and management review | ISO 9001: customer satisfaction. ISO 14001: evaluation of compliance |
| 10. Improvement | Nonconformities, corrective action and continual improvement | ISO 45001: incident investigation |
The overlap has practical effects. In February 2024, ISO added the same climate change text to clauses 4.1 and 4.2 of several management system standards. Because they all share the structure, one change reached all of them at once. It is not a new requirement but a clarification: the organization must determine whether climate change is a relevant issue for its system.
An integrated system is a single management system that meets several standards at once. The harmonized structure makes it possible because many of the requirements are the same. This is what can be shared:
What is not shared are the requirements specific to each discipline: the evaluation of environmental aspects, hazard identification with worker participation, or the statement of applicability of information security controls. Those are added on top of the common base.
If you are not sure which standard to start with, read which ISO standard your company needs.
Sources: ISO joint coordination group for management system standards; ISO/TC 176: revision of the high level structure; UKAS: climate change within management systems; SGS: ISO 9001:2026; SQS: ISO 45001 revision.
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What ISO 9001 requires for processes, how to draw your company's process map and what to put in each process sheet, with an example.
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